1. Notification and Application for Claim

1.1. When the unemployment takes place, the insured informs the CitiPhone about the occurrence of the risk by calling the phone number - 444 0 500.

1.2. After this notification, the documents enumerated hereunder shall be completed by the insured and submitted to the Company in order to get the benefit claim evaluated.

Required Documents for the Evaluation of Claim Request:

a) The Unemployment Claim Payment Request Form, to be filled in and wet-signed by the insured,
b) The Unemployment Declaration Form, to be filled in and wet-signed by the employer,
c) Photocopy of both sides of the insured’s identity card,
d) Certified payrolls for the last 6 months from the latest work (either the original or its photocopy approved by the issuing authority),
e) Statement of employment that has been regulated by the employer (either the original or its photocopy approved by the issuing authority),
f) Statement of unemployment that has been regulated by the employer (either signed by the employee and the employer), (either the original or its photocopy approved by the issuing authority),
g) Credit card statements before and after the unemployment date,
h) At the unemployment claim request evaluation phase, additional information and/or documents may be demanded, if it is required.

2. Evaluation of Claim Request and Decision

2.1. The Company commences to make an evaluation about the payability of the claim as soon as all of the forms and documents requisite for the evaluation of such claim are submitted the Company.

2.2. It scrutinizes the insured’s claim request becoming unemployed regarding Law, the General Conditions of Insurance and Special Policy Conditions to determine whether such unemployment is within the coverage.

2.3. At the end of the evaluation the Company determines the claim amount to be paid to the insured or decides it to be refused and not to be paid in case if the very incident causing the insured’s unemployment as an exception in the policy and/or in case if the same is not to be covered in accordance with the General Conditions of Insurance and Special Policy Conditions.

2.4. If the claim is refused to be paid, the Company sends a written document to the insured explaining the reasons thereof.

3. Payment of Claim

3.1. If it is decided at the end of the evaluation that the claim shall be paid, the Company pays the claim amount mentioned in Article 2.3, within 2 (two) workdays after the completion of the evaluation.   

Unemployment Claim Payment Request Form and Unemployment Declaration Form can be obtained from CiV Hayat Sigorta A.Ş.